• Q When can I get the price?

    We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please call us or tell us in your email so that we can rush to quote.
  • Q If we can’t find a required product on website, how can we do?

    You can contact us and advise your demands, we will check for you.
  • Q What is your MOQ?

    If we have in stock, even one piece is accepted. Different items is with different MOQ.
  • Q How can I know your quality?

    Please feel free to contact us, we will send you some samples to check the quality before you place an order.
  • Q What is your sample policy?

    We can supply the sample quickly if we have in stock, customers need to pay the sample cost and courier cost. We will refund the sample cost to you after you make a bulk production order.
  • Q Do you accept customized products?

    Yes, OEM and ODM are available for us.
  • Q If can do with our logo or same as our sample?

    Yes, of course. Our main work is producing customized items.
  • Q Could you show us the design with our logo?

    Sure, we can make sample for you to show how it looks like after receiving your payment.
  • Q How is the package?

    We can provide our branded package. We have a professional packaging design department that can design your own brand package according to your requirements.
  • Q How can I believe that you will send the goods to me after the payment?

    We are a trustworthy and reliable supplier. You can also place an Alibaba Trade Assurande order and this platform ensures that your goods will reach you safely.
  • Q How will you deliver the products?

    We can deliver by express, by sea, by air or according to your request.
  • Q How long is the delivery time?

    It depends on different products. If we have in stock, the delivery time is 3-5days after packing. If it’s customized product, the delivery time is about 10-15days and some of them need 30-45days.
  • Q When will I get my products after delivery?

    It varies from different places. We will recommend the best and fastest type of shipping for you.
  • Q How to ensure the quality of the products?

    Every piece of our products will be under strict and repeat tests before delivery. And inspection are welcomed.
  • Q How can I know the shipping cost and custom tax rate?

    We keep collaborating with the well-known shipping company with rich clearance experience, we can show the detailed charge fee for you.
  • Q What is the warranty policy?

    Most of our products come with one-year warranty after delivery.
  • Q Do you welcome our visit to your company?

    Sure, we welcome our clients and agents come to visit.
  • Q Which countries do your products mainly export to?

    The United States, Europe, Australia, Asia and other countries.
  • Q Does your company have any certificate for products?

    Yes, we have different certifications for different products. We can send you the certification if required.
  • Q How About The Payment?

    T/T: 30% deposit and balance against B/L COPY. Also we can accept the PAYPAL, Trade Assurance.
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Our factory CPS Industrial was established since Year 1994 with 3 factories branch sited in Ningbo, Jiangsu and Huizhou. CPS has two brands CPSLEEP for human mattress and PET WiLL LOVE for pet products.  

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